Resumé

Damon Kaswell


Summary

  • Skilled and self-motivated, hard-working information technology expert, computer support engineer, and consultant.
  • 19+ years as a hands-on software troubleshooter and engineer.
  • Wide experience with systems and environments ranging from individual PCs to large networks.
  • High degree of expertise in security, networking, storage, and email.
  • Sharp analytical thinker and problem solver.
  • Excellent teaching and presentation skills.
  • Web application developer with front- and back-end expertise.
  • Motivated to take on new challenges.

Relevant Experience

Software Support and Engineering

  • Provided customer-facing software support for most of Symantec Corporation’s software library, including:
    • Email and document archiving and legal compliance solutions: Enterprise Vault, Discovery Accelerator, and Compliance Accelerator.
    • End user anti-virus/anti-malware applications: Symantec Endpoint Protection.
    • Mail server security applications: Symantec Mail Security for Domino and Symantec Mail Security for Microsoft Exchange.
    • Symantec’s remote control end-user application, PCAnywhere.
  • Performed QA testing and bug reproduction services for Symantec development.
  • Performed advanced troubleshooting and customer handling for escalated cases when standard troubleshooting has failed.
  • Assisted business-critical customers during new deployments, including acting as a team advisor during planning and design stages for large-scale Enterprise Vault installation and configuration projects.
  • Served as the internal helpdesk resource for every application I supported.

Training and Documentation

  • As both a support analyst and a senior support engineer for Symantec, I trained new hires on the IBM/Lotus groupware solution, with an emphasis on email routing and replication concepts.
  • When the need arose, I developed and provided detailed platform training, primarily for Linux, Solaris, and AIX, as well as Microsoft Windows.
  • I drafted internal and external documentation for much of the software Symantec produces, and took part in a steering committee dedicated to setting documentation and technical troubleshooting article guidelines.

Technical Consulting

  • Offered technical consulting services for individuals and businesses in the Eugene/Springfield area, including network installation and configuration, operating system setup, virus and malware removal, and PC performance tuning.
  • Developed web-based applications from end to end for several small businesses, focusing on MVC methodology. Technologies included:
    • HTML, CSS
    • JavaScript (including frameworks like Jquery and AngularJS)
    • PHP, Node.js
    • SQL (including MySQL/MariaDB and Microsoft SQL)
  • Equally comfortable with individual computer systems and large-scale environments.

Relevant Employment History

Symantec

  • Springfield, OR; 1997-present.
  • Software company specializing in security, information management, and availability.
  • Positions held include:
    • Technical Support Analyst
    • Sr. Technical Support Engineer
    • Remote Product Specialist (an account management role)
    • Information Technology Specialist

Decision Research (Consulting)

  • Eugene, OR; 2012-present.
  • Scientific research company specializing in decision-making processes.
  • As a consultant, I develop and provide a web application.

Self-Employed

  • Eugene, OR; 1997-present.
  • Provide my services as a contract computer and networking consultant, and web developer.

Education and Certification

Lane Community College

  • Eugene, OR; 1995-1997

Certifications

  • Microsoft Certified Systems Engineer
    Initially acquired in late 2001 for Windows 2000 and Active Directory, maintained until the MCSE program ended.
  • Symantec Certified Professional
    Multiple certifications across multiple products. Most recent is for Enterprise Vault.

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